Customer Success Manager, German Speaker

Overview

Role focused on managing customer success programs for commercial customers in EMEA.

Ideal candidate has 2+ years in Customer Success and is fluent in German and English.

Locations

• Switzerland

Requirements

• 2+ years in Customer Success or related role
• Fluent in German and English
• Experience in scaled Customer Success environment

Responsibilities

• Manage a portfolio of commercial customers
• Engage with customers at critical points
• Design scalable success plans
• Conduct health reviews
• Collaborate with Product and Technical teams
• Identify patterns and growth opportunities
• Partner with Sales for upsell opportunities
• Maintain accurate customer records

Benefits

• Career development opportunities
• Work with cutting-edge technologies
• Be part of a mission-driven team