Technical Product Support Professionals

Overview

Role focused on providing technical support for users of mission-driven software.

Ideal candidate has experience in technical support, especially in education or SaaS environments.

Locations

• United States

Requirements

• Experience in SaaS support
• Background in technical support
• Familiarity with networking concepts
• Strong troubleshooting skills
• Proficiency with helpdesk platforms
• Ability to explain technical issues clearly

Responsibilities

• Support users with technical challenges
• Manage multiple tickets
• Work cross-functionally with teams
• Explain technical issues to users

Benefits

• Competitive salary
• Medical, dental, vision insurance
• 401(k) matching
• Paid parental leave
• Unlimited PTO
• Professional development stipend
• Remote-first culture