Customer Success Manager

Overview

Role focused on managing enterprise customer relationships and ensuring their success with the platform.

Ideal candidate has 3+ years in customer success within a SaaS environment and strong cybersecurity knowledge.

Locations

• Brazil

Requirements

• Bachelor's degree
• 3+ years in B2B SaaS customer success
• Knowledge of Third Party Risk Management
• Experience with C-level Executives

Responsibilities

• Manage customer relationships
• Guide customers through product usage
• Lead strategic conversations
• Improve customer journey
• Model world-class customer care

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements