GTM Engineer

Overview

Role involves leading and optimizing Customer Success processes and tools.

Ideal candidate has 5+ years in customer success operations with expertise in Gainsight and Salesforce.com.

Locations

• United States, New York, New York City

Requirements

• 5+ years experience in customer success operations
• Expert in Gainsight & Salesforce.com
• Hands-on GTM engineering skills
• Deep knowledge of revenue lifecycle tools
• Highly collaborative with stakeholder influence

Responsibilities

• Drive GTM systems roadmap
• Design system solutions and workflows
• Create customer feedback loops
• Implement customer success metrics
• Partner with Rev Ops leadership
• Evaluate and maintain CS technology solutions

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements