Customer Success Manager

Overview

Role focused on maintaining customer relationships and ensuring satisfaction post-sale.

Ideal candidate has 2+ years in compliance or risk management with strong customer empathy.

Candidates must ideally reside in Canada

Locations

• Canada

Requirements

• 2+ years in GRC or Risk Advisory
• Strong empathy for customers
• Ability to manage multiple accounts

Responsibilities

• Own customer relationships post-sale
• Manage customer activities including onboarding
• Deliver on key success metrics
• Work cross-functionally with teams
• Analyze and refine internal processes

Benefits

• Medical, dental, and vision benefits
• Flexible PTO
• 401(k)
• Paid family leave