Customer Success Manager

Overview

Role focused on enhancing customer experience and driving success for a SaaS platform in the defense sector.

Ideal candidate should have 5+ years of experience in customer success with a strong understanding of government compliance.

This position requires U.S. citizenship due to government contract requirements

Locations

• United States

Requirements

• 5+ years in customer success or related role
• Strong understanding of government environments
• Proven experience managing customer relationships

Responsibilities

• Serve as primary contact for customers
• Conduct Quarterly Business Reviews
• Responsible for renewals and upsells
• Partner with engineering for solution delivery
• Guide customers through ATO compliance
• Monitor customer success metrics
• Develop strategies to improve customer outcomes

Benefits

• 100% healthcare coverage
• 401(k) with company contribution
• Wellness perks
• Equity incentive plan
• Tech stipend
• Professional development stipend
• Flexible paid time off
• Parental leave