Mid-Market Customer Success Manager

Overview

Role involves managing customer success for Enterprise customers in the Mid-Market segment.

Ideal candidate has 3-6 years of experience in customer success or related fields with strong communication skills.

Locations

• Canada
• United States

Requirements

• 3-6 years experience required
• Customer-facing role experience preferred
• Strong communication skills required

Responsibilities

• Onboard new customers
• Drive adoption and renewals
• Identify expansion opportunities
• Manage customer relationships
• Collaborate with internal teams
• Spearhead strategic projects

Benefits

• Competitive salaries
• Comprehensive healthcare benefits
• Flexible PTO
• 401k
• Parental Leave
• Commuter Benefits
• WFH Stipend
• Equity