Head of Customer Support

Overview

Leadership role managing customer support team and enhancing customer experience.

Ideal candidate has experience in managing support teams and a passion for data-driven decisions.

Locations

• United States, Illinois, Chicago

Requirements

• Experience managing Customer Support teams
• Passion for data-informed decision making
• Strong collaboration skills

Responsibilities

• Manage and develop support team
• Own Zendesk strategy
• Analyze support trends
• Work cross-functionally
• Create frameworks and processes
• Partner with VP of Customer Success
• Streamline internal communication
• Provide coaching to team members

Benefits

• Competitive compensation
• 401(k) & annual performance bonus
• Flexible time off policy
• Parental leave
• Medical, dental, & vision insurance
• Divvy bike membership