Technical Support Representative

Overview

Role involves providing technical support and customer service through calls and ticketing systems.

Ideal candidate should have 1-2 years of experience in technical support with strong communication skills.

Locations

• Morocco
• Egypt
• South Africa
• Nigeria
• Ethiopia

Requirements

• 1-2 years experience in technical support or customer service
• Fluency in English with an American accent
• Strong communication skills
• Experience with Zendesk and CallTools preferred
• Stable Wi-Fi connection and own equipment required
• Basic computer knowledge required
• Positive attitude and motivation for customer service

Responsibilities

• Handle inbound and outbound calls
• Manage customer inquiries via Zendesk
• Conduct Zoom calls for support
• Maintain customer satisfaction
• Engage clients for upselling services