Support Account Manager

Overview

Role involves managing key accounts and resolving customer issues to enhance their support experience.

Ideal candidate should have strong communication skills and a customer-centric mindset with problem-solving abilities.

Locations

• India, Karnataka, Bengaluru

Requirements

• Bachelor's degree in relevant field
• Strong communication skills
• Problem-solving abilities

Responsibilities

• Resolve customer issues
• Provide performance reports
• Manage customer accounts
• Guide customer onboarding
• Monitor support metrics
• Collaborate with cross-functional teams
• Gather customer feedback
• Proactively engage with customers