Engineer Support Operations

Overview

Role involves supporting IAM and CPAM service offerings through customer communication and troubleshooting.

Ideal candidate should have 2+ years of experience in IGA solutions and strong IAM domain knowledge.

Locations

• India, Karnataka, Bengaluru

Requirements

• 2+ years experience
• Strong IAM knowledge
• Hands-on IAM tools experience
• Database operations & SQL experience
• Scripting experience
• Experience with support tools

Responsibilities

• Communicate with customers
• Troubleshoot incidents
• Publish knowledge articles
• Collaborate with internal teams
• Analyze incidents and resolutions