Consultant, Professional Services, Support operations

Overview

Role involves triaging and resolving technical issues for Saviynt's IGA practice.

Ideal candidate has 4-6 years of technical support experience and strong critical thinking skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• Bachelor's in Engineering or CIS/Cyber Security/IT
• 4-6 years in customer-facing Technical Support
• 1-2 years as a technical lead or mentor
• Experience with ticketing tools
• Experience with log analysis tools
• Ability to provide 24/7 on-call support
• Strong critical thinking skills
• Ability to write complex MySQL/SQL queries

Responsibilities

• Resolve technical issues
• Manage incident and service request processes
• Provide technical oversight on incidents
• Train and mentor engineers
• Maintain system configurations and documentation
• Work with cross-functional teams
• Create knowledge documentation

Benefits

• Innovative environment
• Professional growth opportunities
• Collaborative culture
• Impactful work