Strategic Account Manager

Overview

Role combines Account Manager and Solution Architect responsibilities to support customer success.

Ideal candidate has 7+ years in Account Management or related fields with strong analytical and relationship-building skills.

Locations

• Canada
• United States

Requirements

• 7+ years in Account Management or related field
• Experience in compliance, fintech, or AML/KYC
• Proficient in business intelligence tools

Responsibilities

• Manage customer relationships
• Provide strategic analysis
• Collaborate with internal teams
• Translate complex problems into solutions
• Monitor and communicate KPIs
• Advise on fraud and compliance best practices
• Build understanding of products and technology
• Improve customer processes

Benefits

• Generous cash and equity compensation
• Flexible paid time off
• Health insurance for employees and dependents
• 401k/RRSP matching
• Home office setup stipend
• Monthly meal stipend
• Annual health and wellness stipend
• Unlimited access to financial advisory