Support Engineer

Overview

Role involves customer issue resolution and ticket management in a hybrid work environment.

Ideal candidate should have strong problem-solving skills and experience in financial services.

Locations

• India, Karnataka, Bengaluru

Requirements

• Experience in financial services
• Good communication skills in English
• Previous experience in support organizations

Responsibilities

• Resolve customer issues
• Manage ticket metrics
• Provide customer training
• Ensure customer satisfaction
• Build relationships with stakeholders

Benefits

• Medical insurance
• Employee assistance program
• 21 days paid leave
• 12 days sick leave
• Meal allowance
• Internet reimbursement
• Company car benefits
• Celebration rewards