Senior Customer Success Manager - Enterprise (Retail / Hospitality)

Overview

Role involves driving success for Enterprise customers in Retail/Hospitality.

Ideal candidate has 10+ years experience with strong background in Retail/Hospitality and managing Enterprise customers.

Locations

• Australia, New South Wales, Sydney

Requirements

• 10+ years total experience
• 5+ years in customer-facing role
• 3+ years in Retail/Hospitality industry

Responsibilities

• Serve as strategic partner to Enterprise customers
• Understand customers' business objectives
• Own customer retention
• Identify growth opportunities
• Leverage industry knowledge
• Advocate for customers internally
• Contribute to development of playbooks

Benefits

• Equity with high growth potential
• Flexible working arrangements
• Access to training and development opportunities
• Hackathons
• Workshops
• Lunch & Learns
• Community involvement
• Open source work