Customer Support Analyst

Overview

Role focused on delivering exceptional customer support and solving technical issues.

Ideal candidate has experience in customer support and a passion for technology.

Locations

• Australia, New South Wales, Sydney

Requirements

• Experience in customer-facing roles
• Customer-centric approach
• Fluency in Mandarin/Korean/Japanese preferred

Responsibilities

• Respond to customer concerns via chat, email, and calls
• Educate customers about products
• Analyze customer problems for solutions
• Assist with installation and troubleshooting
• Create technical documentation

Benefits

• Flexible working arrangements
• Wellbeing initiatives
• In-house chef team
• Community involvement opportunities
• Pet-friendly office