Senior Customer Experience Analyst

Overview

Role focused on enhancing customer experience and resolving issues in the payout journey.

Ideal candidate has proven experience in customer service within a tech company and excellent communication skills.

Locations

• United Kingdom, England, London

Requirements

• Proven experience in customer service or B2B role
• Solid understanding of prioritizing requests
• Experience with technical customer communication software

Responsibilities

• Address and resolve customer issues
• Deliver first-class customer experience
• Collaborate with internal teams to improve customer journeys

Benefits

• £1,000 annual L&D allowance
• 25 days holiday + public holidays
• Runa Reset Days
• Summer Hours
• Work from anywhere for up to 45 days
• Private Medical + Dental Insurance
• Enhanced parental leave