Sr. Patient Experience Manager

Overview

Role focused on enhancing patient experience through leadership and operational excellence.

Ideal candidate has 7+ years in customer support with leadership experience in healthcare settings.

Locations

• United States

Requirements

• 7+ years in customer support
• 3+ years in leadership role
• Direct experience in Complaints and Grievances function
• Knowledge of HIPAA and CMS guidelines
• Excellent communication skills

Responsibilities

• Lead frontline support teams
• Ensure effective patient support
• Implement Complaints and Grievances program
• Utilize data for service improvements
• Coach high-performing support teams

Benefits

• 100% remote work
• Comprehensive health benefits
• 401(k) plan access
• Generous time-off policies
• Paid parental leave
• Employee Assistance Program
• New hire home office stipend
• Wellness events