Customer Success Manager

Overview

Role focused on ensuring customer success and driving product adoption in data science solutions.

Ideal candidate has 3+ years in Customer Success with enterprise clients, particularly in data science or analytics.

Locations

• United States

Requirements

• 3+ years in Customer Success
• Experience with enterprise clients
• Strong business acumen
• Excellent stakeholder management skills
• Experience with CRM tools
• Proactive and results-oriented approach

Responsibilities

• Drive product adoption
• Guide customers to success
• Cultivate customer relationships
• Identify expansion opportunities
• Manage stakeholder engagement
• Drive customer advocacy
• Mitigate risks
• Synthesize customer feedback

Benefits

• 100% medical, dental, and vision insurance
• 401k with match
• Flexible vacation policy
• Annual profit-sharing bonus
• Monthly coworking reimbursement
• Lifestyle Savings Account
• Gender-neutral paid parental leave
• Mental health benefits