Customer Journey Optimisation Specialist - Digital Learning

Overview

Role focused on optimizing customer journeys through data and service design.

Ideal candidate has experience in customer experience and data-driven decision-making.

Location: UK, Europe, South Africa

Locations

• United Kingdom
• South Africa
• Portugal
• Germany

Requirements

• Experience in customer journey improvement
• Ability to design operational processes
• Comfortable with data analysis

Responsibilities

• Own and improve the learner journey
• Use customer data for decision-making
• Support new programmes and rollouts