Help Desk Associate

Overview

Role involves providing frontline technical support and resolving IT-related issues for users.

Ideal candidate should have 1+ years of experience in IT support with strong troubleshooting skills.

Locations

• United States

Requirements

• High school diploma
• 1 year experience in customer service or IT support
• Strong troubleshooting skills
• Experience with ticketing systems
• Excellent communication skills
• Eligible for Public Trust clearance

Responsibilities

• Provide first-line support for technical issues
• Respond to help desk tickets and inquiries
• Assist users with troubleshooting
• Document incidents and solutions
• Track and monitor reported issues
• Assist in user account management
• Contribute to Help Desk Guide
• Support onboarding activities

Benefits

• Health benefits
• Retirement match
• Company paid STD and LTD
• Company paid life insurance
• Competitive PTO package