Customer Service Manager

Overview

Role overseeing customer service operations and team management for the Department of Veterans Affairs.

Ideal candidate should have 5+ years in customer service management with strong leadership skills.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience
• 5 years in customer service management
• Experience managing IT support teams
• Strong leadership and communication skills
• Eligible for Public Trust Clearance

Responsibilities

• Oversee customer service operations
• Manage help desk team
• Develop customer service policies
• Monitor ticketing systems
• Conduct customer satisfaction surveys
• Collaborate with technical teams
• Create documentation
• Train new staff

Benefits

• Health benefits
• Retirement match
• Company paid STD and LTD
• Company paid life insurance
• Competitive PTO package