Manager II, Customer Experience

Overview

Role focused on leading European customer support operations and enhancing customer experience.

Ideal candidate has 8+ years in customer support with strong leadership in large-scale environments.

Candidates must be based in Barcelona or willing to relocate

Locations

• Spain, Barcelona, Barcelona

Requirements

• 8+ years in customer support
• 8+ years leading large teams
• Bachelor's degree required

Responsibilities

• Lead customer support operations
• Monitor performance metrics
• Develop and mentor team members
• Optimize processes
• Conduct data analysis
• Support operational scaling
• Collaborate across departments
• Manage escalated customer issues

Benefits

• Competitive compensation
• Pension plan
• Private health insurance
• Generous PTO allowance
• Discounted gym membership
• Bring your dog to work
• Monetary help for adopting a pet
• Regular team activities