Customer Retention Representative

Overview

Role focused on reducing churn and maximizing customer retention for high-volume subscribers.

Ideal candidate should have 2+ years of experience in account retention with strong objection-handling skills.

Locations

• Canada

Requirements

• 2+ years experience in account retention
• Strong objection-handling skills
• Experience in subscription-based models

Responsibilities

• Engage high-volume customers to reduce churn
• Identify churn risk factors
• Deliver real-time value propositions
• Transition customers to Account Manager
• Analyze churn data
• Collaborate with teams for retention
• Track retention playbooks

Benefits

• Mandatory PTO in the first week
• Flexible time off
• 80% employer paid benefits
• RRSP/401k match
• Generous Parental Leave policy
• Home office setup stipend
• Internet and phone allowance
• Team building activities