Technical Support Specialist

Overview

Role involves providing technical support and troubleshooting for a SaaS platform in the leisure industry.

Ideal candidate has 1-2 years of experience in a SaaS or POS Payments role with strong communication skills.

Locations

• Australia, Victoria, Melbourne

Requirements

• 1-2 years experience in SaaS or POS Payments
• Formal IT qualifications
• Experience with ticketing systems like Zendesk and Salesforce

Responsibilities

• Provide technical support to customers
• Troubleshoot hardware issues
• Document and track platform bugs
• Deliver excellent customer service
• Engage with customers via calls and tickets
• Consult with customers about products
• Learn platform configuration
• Perform administrative duties

Benefits

• 20 days PTO
• 10 sick days
• 13 paid holidays
• 4 additional team recharge days
• 16 weeks paid parental leave for primary carers
• 4 weeks paid parental leave for secondary carers
• Free medical insurance
• Flexible work environment