Customer Success Manager

Overview

Role focused on establishing customer success and support functions at Rogo.

Ideal candidate has 2-5+ years in customer success within financial services and strong relationship management skills.

Locations

• United States, New York, New York City

Requirements

• 2-5+ years in customer success
• Proven track record in analyzing customer metrics
• Skilled in managing customer relationships

Responsibilities

• Establish customer success processes
• Drive client engagement initiatives
• Monitor customer health
• Lead strategic implementation and training
• Manage client relationships
• Relay client insights to internal teams