Vice President, Customer Experience & Operations

Overview

Role involves owning and scaling the post-sale customer journey and leading cross-functional initiatives.

Ideal candidate has 15+ years in customer-centric organizations with strong operational acumen and leadership skills.

Locations

• United States

Requirements

• 15+ years leadership experience
• Proven experience in high-growth environments
• BA/BS required
• Hands-on experience with Salesforce, Zendesk, Netsuite
• Strong operational acumen

Responsibilities

• Own and scale post-sale customer journey
• Lead Customer Success strategy
• Oversee Support operations
• Design fulfillment as an experience
• Partner with Finance for billing and account transitions
• Serve as a thought partner on initiatives

Benefits

• Equity
• Bonus
• Benefits