Technical Support Specialist

Overview

Role involves providing technical support and troubleshooting for users.

Ideal candidate should have 1+ year experience in technical support and strong communication skills.

Locations

• Egypt

Requirements

• 1+ year experience in technical support
• Strong communication skills
• Basic understanding of Windows/macOS

Responsibilities

• Serve as initial contact for technical assistance
• Log support requests
• Troubleshoot basic issues
• Provide user-friendly guidance
• Escalate complex issues
• Follow up on open tickets
• Maintain knowledge base articles
• Assist with account setup