CX Process Specialist

Overview

Role focused on optimizing customer experience processes and documentation.

Ideal candidate has 1-2 years of experience in process improvement and excellent communication skills.

Locations

• United States

Requirements

• 1-2 years experience in process documentation
• Excellent communication skills
• Familiarity with process mapping tools

Responsibilities

• Drive operational excellence
• Develop and optimize processes
• Create and update process documentation
• Collaborate with stakeholders
• Monitor process performance
• Support change management initiatives

Benefits

• Competitive compensation
• 100% health insurance coverage
• 401k with company match
• Tuition assistance
• Unlimited PTO
• Monthly WFH stipend
• Paid sabbatical leave