Customer Support Specialist

Overview

Role involves providing customer support and ensuring a great experience for users.

Ideal candidate has 1+ year of customer service experience, preferably in technology or logistics.

Locations

• United States

Requirements

• 1+ year customer service experience
• Strong communication skills
• Ability to work non-standard hours

Responsibilities

• Provide customer support via phone, email, and text
• Address customer concerns
• Monitor deliveries
• Manage delivery situations
• Log interactions using Salesforce
• Collaborate with team members

Benefits

• Health insurance
• 401k match
• Tuition assistance
• Generous PTO
• 3-day weekends
• WFH stipend
• Necessary technology