Customer Operations Partner

Overview

Role focused on managing customer relationships and operational success for strategic accounts.

Ideal candidate should have 2+ years of experience in customer support or operations with strong communication skills.

Locations

• United States

Requirements

• 2+ years in customer support or operations
• Proficient with customer account tools
• Excellent communication skills

Responsibilities

• Manage projects for strategic partners
• Oversee day-to-day deliverables
• Promote customer success
• Build relationships with stakeholders
• Create and analyze reports
• Prioritize and escalate issues
• Develop expertise in Roadie's systems

Benefits

• Competitive compensation
• 100% health insurance coverage
• 401k with match
• Tuition assistance
• Flexible work schedule
• Unlimited PTO
• Monthly WFH stipend
• Paid sabbatical leave