Salesforce Service Cloud Expert

Overview

Role focuses on configuring Salesforce Service Cloud for enhanced agent experiences using AI.

Ideal candidate has 5+ years of Salesforce Service Cloud experience and strong Gen AI knowledge.

Locations

• India, Maharashtra, Pune

Requirements

• 5+ years Salesforce Service Cloud experience
• Hands-on with Salesforce Gen AI features
• Strong understanding of Omni-Channel and Skills-Based Routing

Responsibilities

• Enable AI-driven agent workflows
• Implement Omni-Channel routing
• Collaborate across teams

Benefits

• Flexible work environment
• Progressive benefits
• Mentorship opportunities