Senior Customer Success Manager (FSI)

Overview

Role involves managing customer success for Financial Services and Insurance industries.

Ideal candidate has 5+ years in customer success, preferably in B2B SaaS or Cyber Security.

Locations

• United Kingdom, England, London

Requirements

• 5+ years customer success experience
• Experience with FSI and/or Enterprise customers
• Excellent communication skills
• Strong collaborative mindset
• High emotional intelligence

Responsibilities

• Manage customer portfolio
• Onboard new customers
• Conduct business reviews
• Own customer renewal processes
• Build relationships with stakeholders
• Be the voice of the customer

Benefits

• Competitive salary
• Generous equity package
• 3% employer pension match
• 25 days annual leave
• 30 days unpaid leave
• Private healthcare
• Hybrid working policy
• Enhanced parental leave