Team Lead, Customer Support

Overview

Role involves leading a customer support team while managing day-to-day operations.

Ideal candidate has 3+ years in customer support with team lead experience and strong problem-solving skills.

Locations

• United States

Requirements

• 3+ years in customer support
• 1+ year in team lead role
• Experience with Zendesk or similar platform

Responsibilities

• Lead a team of Customer Support Representatives
• Handle customer escalations
• Monitor team performance metrics

Benefits

• Collaborative team culture
• Opportunities for growth
• Competitive compensation and benefits