Senior Customer Success Engineer

Overview

Role involves serving as a technical owner and advisor for strategic customers in cybersecurity.

Ideal candidate has 6-8 years of experience in a technical advisory role within cybersecurity.

Locations

• United States

Requirements

• 6-8 years experience in customer-facing role
• Proven experience in technical advisory role
• Hands-on experience with application security tools

Responsibilities

• Serve as primary technical contact for strategic accounts
• Drive onboarding and deployment efforts
• Conduct regular technical reviews
• Monitor product usage and identify adoption gaps
• Triage and resolve complex technical escalations
• Maintain customer-specific technical documentation

Benefits

• Competitive compensation packages
• Flexible PTO
• Access to Udemy Business for professional development
• Remote Work Stipend
• Quarterly Wellness Weekends
• Employee Assistance Plan