Customer Success Engineer

Overview

Role involves serving as a primary technical advisor for enterprise customers, ensuring deployment success and technical adoption.

Ideal candidate should have 5-6 years of experience in a customer-facing technical role with strong communication skills.

Locations

• United States

Requirements

• 5-6 years experience in customer-facing technical role
• Hands-on experience with cybersecurity tools
• Strong communication skills for technical concepts
• Proven success in building customer relationships
• Experience in technical health checks is a plus
• Bachelor's degree in a technical field or equivalent experience

Responsibilities

• Own technical onboarding and deployment
• Conduct regular technical reviews
• Guide adoption and integration usage
• Collaborate with Support and Engineering
• Maintain customer-specific technical documentation
• Participate in customer meetings
• Collect and share customer feedback
• Travel to customer sites as needed

Benefits

• Competitive compensation packages
• Employer paid dental, vision, disability & life insurance
• Flexible PTO
• Access to Udemy for professional development
• Remote Work Stipend
• Quarterly Wellness Weekends
• Pet insurance
• Opportunities for advancement