Senior Director, Digital and At-Scale Success Programs

Overview

Role involves leading digital and at-scale success initiatives for customer engagement.

Ideal candidate has 10+ years in Customer Success with strong SaaS program experience.

Locations

• United States

Requirements

• 10+ years in Customer Success
• 5+ years in leadership
• Experience with SaaS metrics

Responsibilities

• Lead digital success strategy
• Design automated customer journeys
• Develop scalable engagement programs
• Collaborate cross-functionally
• Build and mentor a high-performing team

Benefits

• Comprehensive medical benefits
• 401k with matching
• Equity option grant
• Unlimited PTO
• Wellness initiatives