Level 3 IT Helpdesk Technician

Overview

Role involves providing technical support and troubleshooting for clients in a fast-paced environment.

Ideal candidate should have strong technical skills and excellent communication abilities.

Locations

• Philippines

Requirements

• Excellent communication skills
• Experience in MSP environment
• Strong knowledge of Windows and macOS
• Experience with Active Directory and Office 365
• Familiarity with networking concepts
• Strong problem-solving abilities

Responsibilities

• Provide first-level technical support
• Diagnose and resolve hardware/software issues
• Install and maintain computer hardware/software
• Monitor and respond to helpdesk tickets
• Document and track issues
• Assist with IT projects
• Deliver excellent customer service

Benefits

• Permanent Work from Home
• Competitive Salary
• HMO
• Mental health programs
• Paid Vacation Leave
• Technology Allowance
• Internet Allowance
• Career growth