E-Commerce Customer Support Specialist

Overview

Role involves providing top-tier customer support in e-commerce.

Ideal candidate should have experience in e-commerce customer support with strong communication skills.

Locations

• Philippines

Requirements

• Previous experience in e-commerce customer support
• Excellent written and verbal communication skills
• Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus

Responsibilities

• Provide exceptional customer support
• Process returns and refunds
• Manage and resolve order issues
• Handle carrier claims
• Utilize ticket management software
• Maintain records of customer interactions

Benefits

• Competitive salary
• Performance-based incentives
• Remote work opportunity
• Collaborative work environment