Overview
Role involves leading customer support operations for an eCommerce subscription business.
Ideal candidate should have 5+ years of experience in customer service management with strong leadership skills.
remoteseniorfull-timeEnglishMicrosoft Office
Locations
Requirements
Bachelor's degree required At least 5 years of experience in customer service management Proven leadership experience Strong technical aptitude Proficiency in CRM systems Experience with subscription management platforms is a plus Excellent communication skills Analytical mindset required
Responsibilities
Lead and mentor customer service agents Identify and implement solutions for customer issues Develop and maintain customer service SOPs Provide support via email and chat Oversee order fulfillment process Utilize internal tools for customer interactions Collaborate with internal teams Create performance reports
