Call Center Representative

Overview

Role involves managing patient calls and ensuring a positive experience.

Ideal candidate should have experience with eClinicalWorks and strong communication skills.

Locations

• Philippines

Requirements

• Experience with eClinicalWorks (ECW) required
• Previous experience in a medical call center preferred
• Excellent verbal communication skills

Responsibilities

• Answer incoming patient calls
• De-escalate calls
• Make outbound calls
• Conduct patient outreach
• Record patient interactions
• Collaborate with team members
• Perform clerical tasks
• Maintain professionalism