Customer Happiness Manager

Overview

Role involves supporting authors and optimizing conversion for publishing professionals.

Ideal candidate has 5+ years in customer support with strong writing skills and experience in CRO techniques.

Europe-based candidates only

Locations

• United Kingdom
• Italy
• France
• Portugal
• Spain

Requirements

• 5+ years of customer support experience
• Experience automating support processes
• Strong writing skills
• Native-level English speaker
• Availability to work every other weekend

Responsibilities

• Support authors and publishing professionals
• Review projects on the platform
• Build customer funnels
• Maintain and update FAQ
• Suggest product features
• Contribute to high NPS

Benefits

• Work from home
• Paid parental leave
• Annual ski trip