Community Support Specialist

Overview

Role focused on managing ticketed support requests and enhancing moderator support experience.

Ideal candidate should have experience as a Reddit moderator and strong customer support skills.

Locations

• Ireland

Requirements

• Experience as a Reddit moderator required
• Familiarity with Zendesk or similar systems
• Experience in customer service support
• Excellent communication skills
• Strong analytical skills
• Team-oriented experience

Responsibilities

• Resolve ticketed support requests
• Provide first-line support
• Escalate complex issues
• Collaborate with teams
• Document support interactions
• Stay updated on platform changes