Customer Experience Engineer

Overview

Role focused on ensuring customer success and maximizing value from cybersecurity solutions.

Ideal candidate has 5+ years in technical customer-facing roles with strong cybersecurity knowledge.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in a technical customer-facing role
• Strong understanding of cybersecurity technologies
• Proficiency in Python for API interaction
• Experience with Salesforce CRM

Responsibilities

• Lead customer onboarding and training
• Provide technical support and issue resolution
• Monitor customer health metrics
• Act as customer advocate
• Write and maintain Python scripts for integrations

Benefits

• Competitive salary
• Comprehensive health insurance
• Unlimited PTO
• Flexible work environment
• 14 weeks parental leave