Customer Success Manager (Mid Market)

Overview

Role focused on enhancing customer satisfaction and driving growth in cybersecurity solutions.

Ideal candidate has 3+ years in Customer Success with a solid understanding of cybersecurity concepts.

Locations

• United States

Requirements

• 3+ years in Customer Success
• Experience in SaaS cybersecurity
• Strong communication skills

Responsibilities

• Build strong customer relationships
• Guide customers through onboarding
• Monitor customer health metrics
• Collaborate with sales on renewals
• Conduct executive business reviews
• Collect customer feedback
• Provide strategic guidance
• Champion customer needs internally

Benefits

• 100% paid medical, dental, vision
• Mental health services
• Flexible time off
• Paid parental leave
• Fertility benefits
• Pre-tax plans
• Flexible work environment