Customer/ Patient Experience Coordinator

Overview

Role focused on providing exceptional support to patients and providers in a virtual care setting.

Ideal candidate should have 1-3 years of customer support experience, preferably in healthcare.

Locations

• United States

Requirements

• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Excellent verbal communication skills
• Excellent writing skills
• Excellent attention to detail
• Organized with strong time management

Responsibilities

• Schedule patient sessions
• Communicate with providers about scheduling
• Engage with patients via chat, email, video, and phone
• Educate patients about program offerings
• Troubleshoot session technical issues
• Collect feedback from patients