Associate Technical Support Engineer (Future Opportunities)

Overview

Technical Support role focused on delivering exceptional customer support experiences.

Ideal candidate has 2+ years of technical support experience in a SaaS environment and strong communication skills.

Locations

• Canada
• United States

Requirements

• 2+ years in technical customer support
• Proficiency with ticketing platforms
• Basic knowledge of HTML, CSS, Javascript

Responsibilities

• Resolve customer questions and issues
• Communicate with technical and non-technical users
• Identify patterns and recommend improvements
• Contribute to documentation and best practices
• Collaborate with teammates to resolve issues

Benefits

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends