Senior Customer Success Manager

Overview

Role focused on driving growth and retention for top-tier merchants through strategic guidance.

Ideal candidate has 3-5 years of experience managing Enterprise SaaS accounts with a consultative approach.

Locations

• Canada, Ontario, Toronto

Requirements

• 3-5 years experience in Enterprise SaaS
• Consultative mindset
• Experience in e-commerce

Responsibilities

• Manage relationships with top merchants
• Lead renewal strategy
• Advise on platform features
• Champion merchant needs
• Resolve issues
• Collaborate with peers
• Facilitate QBRs and EBRs
• Track key metrics

Benefits

• Medical, dental and vision plans
• Retirement plan
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends