Merchant Success Manager

Overview

Role focused on helping high-growth merchants succeed through relationship building and strategic guidance.

Ideal candidate has 2+ years in ecommerce with strong analytical and communication skills.

Locations

• Canada
• United States

Requirements

• 2+ years experience in ecommerce or related field
• Experience with Shopify
• Strong analytical and problem-solving skills

Responsibilities

• Build relationships with merchants
• Drive product adoption
• Provide product training
• Monitor customer success
• Identify areas for improvement

Benefits

• Flexible vacation policy
• 100% free health and dental insurance
• 401(k) retirement plans for U.S. employees
• TFSA and RRSP for Canadian employees
• 3% contribution of gross salary