Customer Experience Specialist

Overview

Role focused on delivering exceptional customer experience in a Financial Services Contact Center.

Ideal candidate has 3+ years in call center or financial services with strong communication skills.

Candidates must reside in NY, NJ, CT, NC, SC, GA, FL, TX, LA, MS, AL

Locations

• United States, North Carolina
• United States, New York
• United States, Mississippi
• United States, Texas
• United States, Connecticut
• United States, Louisiana
• United States, Georgia
• United States, Florida
• United States, Alabama
• United States, New Jersey
• United States, South Carolina

Requirements

• 3+ years call center experience
• 3+ years financial services experience
• Experience with CRM tools

Responsibilities

• Deliver exceptional customer experience
• Assist customers via phone and digital channels
• Document customer interactions in CRM
• Resolve customer inquiries
• Identify improvements to enhance customer experience
• Maintain understanding of loan products
• Assist in ad-hoc projects
• Perform technical troubleshooting

Benefits

• Healthcare
• Life Insurance
• 401k Match
• Paid Time Off
• Paid Parental Leave
• Disability
• Employee Assistance Program
• Insurance Discounts